Refund policy

Return and Refund Policy

Effective Date: January 15, 2025
Last Updated: January 15, 2025

All our products are made to order at Irony Wardrobe, so we do not keep inventory or resell returned items. Because of this, all sales are final, and we do not accept returns or exchanges unless there is a defect or issue with the order. However, we strive to provide the best experience possible, and we will always work with you to find a fair solution if any issues arise.

📌 Refunds & Replacements (Defective or Damaged Items)

If you receive a defective, misprinted, or damaged product, we will provide a free replacement or refund, depending on the issue.

Irony Wardrobe covers the cost of:

  • Printing defects (blurry prints, misalignment, incorrect colors, etc.).
  • Damaged items (ripped fabric, stains, broken items, etc.).
  • Incorrect items (wrong size, color, or product sent).
  • Lost orders (if the tracking shows no delivery after 4 weeks).

How to Request a Refund or Replacement

  • Contact us at support@ironywardrobe.com within 7 days of receiving the item.
  • Provide clear photos of the defect or damage.
  • We will review your claim about the print defects and will decide if approve or not.
  • Once approved, we will send a free replacement or issue a full refund to the original payment method.

📌 Important: Customers must report issues within 7 days of receiving their order. Claims submitted after this period may not be eligible for a refund.

📌 Returns & Exchanges (Customer Decision)

Since all our products are made to order, we do not accept returns or exchanges for:

❌ Incorrect size ordered (please check the size guide before purchasing).
❌ Change of mind (we do not accept buyer’s remorse).
❌ Shipping delays due to carrier issues.

📌 Tip: Before placing an order, carefully review the product details and size guide to ensure the best fit.

📌 Lost or Stolen Packages

  • If your package is marked as delivered but you haven’t received it, check with your local post office and neighbors.
  • If your package is lost in transit, contact us at support@ironywardrobe.com, and we will investigate with the carrier.
  • Orders lost due to incorrect shipping addresses provided by the customer are not eligible for a refund.

🚀 Customer Satisfaction Guarantee (Special Considerations)

We understand that sometimes things don’t go as expected. While we do not accept returns, we want to keep our customers happy.

🎁 In special cases, we may offer an exclusive discount (5% to 15%) on your next purchase as a courtesy. This applies only to:
✔️ Orders where the customer mistakenly chose the wrong size.
✔️ Delays beyond the estimated shipping time.
✔️ Unique cases where the product does not meet customer expectations.

To request a discount, contact us at support@ironywardrobe.com, and our team will review your case.

📩 Contact Information

For refund or replacement requests, please contact us:

📩 Customer Support: support@ironywardrobe.com
📩 General Inquiries: contact@ironywardrobe.com

📌 Final Notes

By purchasing from Irony Wardrobe, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.